FAQ

Default solution folder, feel free to edit or delete it.

Information and Links
Phone Numbers: Internal Tech Support reach out to Damian or Mirza via TEAMS  Access Laser Main Number: 425-582-8674 Blackpoint Helpdesk 1-8...
Tue, Aug 19, 2025 12:16 PM
Add Guest to Teams
Add a guest to your team Guests must have a Microsoft 365 work or school account. If the guest doesn’t yet have a Microsoft account associated with their...
Mon, Mar 1, 2021 9:19 AM
VPN Password Expiration
This is a friendly suggestion that if you have been helped with VPN connectivity issues and we have helped you due to password expiration. Per IT Policy thi...
Thu, Apr 1, 2021 7:44 AM
How to Off-Board AL Employee
You will receive an email from HR Bamboo with tasks for our off-boarding process 2. Once you are here click the request now button 3. P...
Wed, Aug 24, 2022 5:43 AM
Employee On-Boarding
1.    Login to the helpdesk ticketing system at helpdesk.accesslaser.com, once logged in your screen should look like this. If not select your profile na...
Wed, Aug 24, 2022 5:37 AM
How to submit a ticket for Access Database
Go to https://helpdesk.accesslaser.com/support/home     2. Click on Service Catalog from the menu bar at the top of the page.     3. F...
Mon, Nov 1, 2021 9:09 AM
How to add Visio to computer
Open your preferred browser and then type in search Office 365 sign in. Then select the Sign In link as show above        2.Then select your accou...
Wed, Dec 8, 2021 7:55 AM
Setup company email signature
1. To setup your email signature start a new email in outlook and then select the Signature icon in ribbon and select signature from dropdown. 2. ...
Wed, Dec 8, 2021 7:55 AM
AuthPoint Token- Self Setup Guide
Introduction: If you are using the Welcome to AuthPoint! document and you are unable to access the activation email, you can use this process to activa...
Mon, Jun 6, 2022 7:45 AM
Block sender in Outlook Application or mark as Phishing in Web App
If you are receiving unwanted or suspicious emails you have the option to block the sender by following the below instructions. For those that ...
Thu, Jun 30, 2022 7:08 AM