1. Login to the helpdesk ticketing system at helpdesk.accesslaser.com, once logged in your screen should look like this. If not select your profile name in top right corner and select switch to classic view.
2. Once you are at this view, select the Employee On-Boarding tab located at top
3. Now from here you will select the button highlighted in red above.
4. Now that you are at this screen you can simply fill out the following information and select continue.
Note: The list for departments will populate once you start typing in the first couple of letters. This is based mostly off of what is listed in Bamboo with the exception of ISO 8. Traditionally the HR person would initiate the kick-off and fill in his information and an email would then get sent to the reporting manager.
5. Now that you have filled out step 4 and selected continue, you should see the screen above. At this point the HR rep would only select the email access and nothing more, so all you would need to do at this point is fill in the two fields and select submit. At this point the reporting manager should receive the email and then they would go in and start selecting any service catalog item that they feel the new hire may need.
6. The email the hiring manager will receive should look like the screenshot above.
7. After you have clicked on the link, you should be taken to a new window that looks like the above screenshot. Simply select all items that the new employee will need and then simply click on Approve and Submit button at top. This will then create a helpdesk ticket in our system, so that IT can provision and procure all requested items.
8. There is nothing further that the hiring manager has to do other than wait until IT has a question about service items or they have been fulfilled and ready to be placed at new desk or hiring managers desk.