FAQ

Default solution folder, feel free to edit or delete it.

Block sender in Outlook Application or mark as Phishing in Web App
If you are receiving unwanted or suspicious emails you have the option to block the sender by following the below instructions. For those that ...
Thu, Jun 30, 2022 7:08 AM
PII Protect Password Reset
1. You you forgot your password to PII website simply click on forgot password. 2. You  should now see the screen above, simply enter your work ema...
Mon, Dec 20, 2021 7:38 AM
How to add Office 365 to computer
    1.    Open your preferred browser and then type in search Office 365 sign in. Then select the Sign In link as show above 2.    From here ...
Wed, Dec 8, 2021 7:55 AM
How to add Microsoft Teams
  1.    Navigate to your favorite browser and search for Microsoft Teams Download and select the first option. 2.    Select the Download for de...
Wed, Dec 8, 2021 7:55 AM
How to Install and Run Authy on Your Desktop for 2FA.
Note: You will need to reach out to IT to have the application installed onto your system.   Enter your mobile phone number for a one-time verificatio...
Fri, Jul 1, 2022 1:53 PM
View and Update Outlook Address Book
If you would like to view the most updated address book follow the steps below. If you want to update your offline global address book navigate to step 3.  ...
Tue, Aug 1, 2023 6:03 AM
View past emails greater than a year old in the Outlook Desktop App
Within outlook navigate to the File tab on ribbon bar. 2. Select Account Settings dropdown menu and select Account Settings 3. From the ...
Thu, Jan 4, 2024 6:06 AM
How to view older emails greater than 12 months from a shared mailbox
Open your favorite web browser. ( Chrome, Safari, Firefox, Edge) In the url address simply type portal.office.com and sign in with your windows credenti...
Thu, Jan 4, 2024 6:03 AM
PC-LINK Not Connecting to Power Meter
  Select Ctrl > Communications >  Connect Select the COM Port Power Meter connected to Select OK PC-LINK Will...
Fri, Jun 7, 2024 8:14 AM
Unable to Close GSS Due to Active Process Running
1. Close out the pop-up window by hitting OK 2. Minimize all applications by pressing the “-“on ALL application windows you have (Excel, Adobe,...
Mon, Jul 10, 2023 11:04 AM